As the contract security manager for this prestigious, high-footfall visitor attraction in Central London, you will be responsible for all aspects of the Security contract service delivery. An experienced and dynamic leader, you will lead a large team, ensuring all aspects of service, safety and wellbeing are maintained across this 24 hour operation.

Experienced in multi-stakeholder engagement, with strong communication, influencing and relationship development skills, you will utilise these skills to develop strong client relationships based on honesty, integrity and respect.

You will be responsible for the recruitment, onboarding, development and retention of a large and diverse team. You will ensure there is clarity in roles and responsibilities, as well as a culture of performance awareness and improvement.

What do you get from us: 
 

• Shift Pattern – Mon-Fri 45 hours per week, 5 days out of 7 including weekends, lates and nights as operational requirements dictate.
• Pay: £50,000 per annum
• Company Sick Pay 
• Company Pension Scheme
• Life Assurance Scheme
• Access to an Online GP Service for you and your dependents
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – access to mental health support specialists 

A typical day in the life as a Contract Security Manager:

• All aspects of security contract delivery, including KPI performance, team leadership and compliance.
• As a leader, you will embrace the WJ values of; respect, honesty, responsibility, safety and communication in all that you do, and ensure that your team embrace and deliver these values at all times.
• You will create and develop a culture of performance awareness,
• Planning and delivering the highest security standards for all events held at the museum.
• Deliver the strategic security plan for the Museum, setting and meeting clear objectives which align with the overall strategy for the Museum.
• You will seek and suggest opportunities for operational efficiencies, utilising technology, systems and data to streamline operations.
• Produce Security Plans and risk assessments as requested ahead of high-profile events, and other known high-risk activities such as protests.
• Ensure that appropriate staffing levels are maintained with the necessary skills and provide all necessary training and development to ensure their competence in their respective roles.
• Where requested, act as subject-matter-expert on security operations, providing advice to the client and stakeholders.
• Ensure that all policies, procedures, assignment instructions, safeguarding and regulatory requirements are relevant and up to date and that the Wilson James teams are fully conversant with said processes.
• All invoicing is completed accurately and on time.
• Ensure that all rostering and scheduling is complete and communicated in advance.
• Manage all site based KPI & SLA's are achieved and reported

What are we looking for?
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.   

• Experience leading a large, customer facing security team.
• Demonstrate experience in motivating a team and installing confidence and pride in their work.
• Experience of change management, challenging legacy behaviours and driving through positive change.
• An understanding of Safeguarding principles and the Ability to translate customer Safeguarding polices into learning packages to ensure breath of knowledge across whole team.
• The ability to demonstrate proactive & innovative thinking, and introducing this to the workplace.
• Excellent interpersonal & communication skills.
• Competent in the use of the Microsoft office suite.
• An understanding of the British Standards in Security.
• A flexible approach to working hours, ensuring that day, weekend, evening and night teams and operations are appropriately lead and directed.
• The ability to travel to and from central London during unsociable hours.
• Knowledge in commercial and operational management.

Desirable

• A professional qualification in the security field e.g. CSMP, PSP, CPP
• A level 3 ILM qualification
• IOSH or Nebosh NGC
• A Close Protection SIA licence

• Apply today and secure your future with Wilson James! 

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability  

Our Vetting Requirements
To be successful, candidates selected for an interview must provide evidence of their last 5 years of employment history; any gaps (e.g., education, traveling, or claiming benefits) must be explained and supported with documentation. This helps us to maintain our compliance in upholding the BS7858 employment checks certification. For more information on this, please click here

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.