Concierge/Host

Permanent Full-Time role.
Location: Birmingham Airport
Hours: Various hours
Pay: £13.60 hourly rate

Are you looking for a new and exciting role? Join our team at Birmingham Airport as a Concierge/Host, playing a crucial role where you will be working as a member of the Concierge / Host team, you will effectively lead on a day[1]to-day basis the operation and management of your areas and the employees assigned to the shift in that area following operational, quality, legislative and Company guidelines.

About the Role:

As a Concierge/Host, you will be responsible for:

• To ensure you manage a team of Customer Care Agents to carry out their duties efficiently and competently.
• To communicate effectively between management and the teams on company, operational and training issues.
• Ensure Customer Care Agents are properly equipped with uniform and operational equipment escalating issues to OPM and TM as appropriate.
• Professional hosting/greeting of the Assisted Travel Help Desk which is the first point of contact for departing customers needing assistance.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Previous experience in a customer service/ Customer care environment
• Excellent communication skills with an empathic nature
• Demonstrate excellent customer service and experience working within a customer facing operational environment.
• Willingness to adapt to changing circumstances.
• Ability to understand the unique needs of customers.
• Basic IT Skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure.

Interested? Apply now and let your career take off! 

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.