Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

We are currently seeking enthusiastic individuals to join our team as a Concierge at London Luton Airport.

Join us as a Concierge where you will be able to explore a world full of opportunities working here at the Airport. You will be meeting people from all over the world, where you will be part of the most vital part of these passengers' journeys, by making sure they get to their destination safely.    

Working as a member of the Luton Team, you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.

What do you get from us:  

• The Role – Full Time, Permanent role working a 4 on 4 off shift pattern.
• Pay:  £12.78 hourly pay
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists 
• Specific site benefits – Car parking space available.
• Access to an Online GP Service for you and your dependents  

The Role 

Exciting and rewarding, a typical day in the life as a Concierge: 

• To communicate effectively between management and the teams on company, operational and training issues.
• To initiate disciplinary action within the levels permitted in accordance with the procedure or recommend further action where appropriate.
• Report to operational management all information relevant to the provision of the service.
• Perform any other duties which may be reasonably required by your line manager or the company.
• To escalate any adverse situations arising or developing on a shift to the Duty Manager as appropriate.

What are we looking for? 

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.   

• Previous experience in a customer service/ Customer care environment
• Excellent communication skills with an empathic nature
• Demonstrate excellent customer service.
• Basic IT Skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure.
• Able to demonstrate an ability to work as part of a team.
• Be able to work shift patterns which includes early starts, late finishes, nights, weekdays, and weekends.
• Roster and shift patterns are affected and influenced by the airline schedules and are subject to change.

Essential:

• 5-year vetting history
• Basic DBS

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.