CCTV Officer

Permanent
Location: Kings Cross, London
Hours: Full time, 4 on, 4 off days 07:00 - 19:00 and nights 19:00 - 07:00
Pay: £19.95 ph

Join Our Team as a Control Room Officer!

We are looking for a highly professional and detail‑focused Control Room Officer to join our centralised monitoring and operations team. This role sits at the heart of our 24/7 estate operations, ensuring the safety, security, and smooth running of the entire site. You will oversee multiple systems, coordinate incident responses, and act as a key communication point across the estate.

About the Role:

As a Control Room Officer you will:

• Monitor CCTV, access control, life‑safety and alert systems to identify risks and respond promptly.
• Act as the first point of contact for all security incidents, coordinating information flow and escalation.
• Communicate professionally across radio, phone, and digital platforms to support estate‑wide operations.
• Manage access control, including issuing cards, administering permissions, and verifying identity.
• Maintain accurate logs across all digital systems, ensuring compliance and audit readiness.
• Track and control assets, including radios, keys, and equipment, ensuring full accountability.
• Liaise with emergency services and external partners when required.
• Report and escalate system faults, risks, and non‑conformities to the appropriate teams.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Valid SIA Door Supervisor and CCTV licences.
• Minimum 2 years' experience in a control room or high‑pressure operations environment.
• Strong communication skills, with the ability to remain calm, clear, and authoritative.
• High IT proficiency, confident using and troubleshooting multiple systems simultaneously.
• Exceptional attention to detail, especially during time‑critical situations.
• Experience liaising with emergency services and external stakeholders.
• Knowledge of GDPR and secure data‑handling practices.
• Experience with radio communication and accurate incident documentation.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.