Security Break Relief Officer

Permanent
Location:  Kings Cross, London
Hours: 4 on, 4 off – 07.00am-19.00pm
Pay: £14.28 per hour

Join Our Team as a Security Break Relief Officer!

The Buildings Relief Officer plays a vital role in maintaining public safety, security and smooth operation of the estate. This is a high-visibility role requiring strong security awareness and excellent customer service skills. Officers are responsible for external patrols, incident response, access control, and supporting visitors across the estate, working in all weather conditions both independently and as part of a wider security team. The highest level of professional standards and consistent approach to ensuring a positive customer experience.

About the Role:

As a Security Break Relief Officer you will be responsible for:

• Provide a visible, professional presence and deliver excellent customer service during all interactions.
• Offer guidance and directions to visitors, ensuring smooth access to buildings and estate facilities.
• Collaborate with other security personnel and estate staff to ensure seamless service delivery.
• Report hazards, incidents, suspicious activity, or notable interactions to the Control Room for appropriate logging and follow-up.
• Maintain accurate entry logs or digital records for all arrivals and departures.
• Liaise with loading dock coordinators, facilities staff, and tenant representatives to manage site activity.
• Respond to loading bay alarms, hazards, or unauthorised access events.
• Monitor CCTV, access control, lift alarms, and life safety systems within the Fire Control Centre.
• Respond promptly to alarm activations and escalate appropriately according to site protocols.
• Track, issue, and recover radios, keys, and security equipment using digital systems.
• Maintain accurate digital logs of all activity within the FCC, including personnel movements, equipment sign-outs, and incidents.
• Maintain FCC cleanliness, readiness, and shift handover accuracy.
• Remain alert to safeguarding issues or unusual activity affecting tenant safety or building systems.

• Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• SIA DS & CCTV
• Exceptional Customer service skills and verbal communication
• Enthusiastic professional approach
• Be punctual and reliable
• A team player and have good personal presentation
• Flexible approach to their work

• Excellent communication and interpersonal skills.
• Customer-focused with the ability to remain calm in emergencies.
• Strong situational awareness and sound judgment.
• Be able to work outdoors in all weather conditions.

• Ability to work independently and as part of a team
• Interested? Apply now and secure your future with us! 
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.