Assisted Travel Assistant

Full Time Temporary Role.
Location: London Gatwick Airport 
Hours: 4 on 4 off shift pattern with various shifts.
Pay: £14.71 hourly rate

Are you looking for a new and exciting role? Join our team at London Gatwick as an Assisted Travel Assistant, playing a crucial role, working as a member of the Passengers with Reduced Mobility (PRM) Team, you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.

About the Role:

As an Assisted Travel Assistant, you will be responsible for:

•  Perform Assisted Travel Assistant (ATA) duties as directed by Operations Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy (if you in a possession of valid driving licence & have received relevant training, you are expected to operate a buggy), as depicted by their categorisation.
• Ensure that all customers are dealt with politely and efficiently received and assisted with the highest level

•  Helping any PRM passenger with their baggage.
• Completing the Daily Equipment Check Sheet prior to use, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the Equipment Inspection procedure.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

•  Excellent communication skills with an empathic nature
• Must be able to lift passengers in confined spaces, lift luggage in accordance with manual handling guidelines and able to place hand luggage into and out or overhead lockers without standing on seats. Will be required to push customers up inclines and for long distances in wheelchairs
• Demonstrate excellent customer service
• Basic IT Skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure.
• Have an ability to deliver clear verbal and written reports where necessary

Interested? Apply now and let your career take off! 

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.