Account Director

Permanent
Location: London
Hours: Mon-Fri
Pay: £70,000 per anum

Join Our Team as an Account Director

The Account Director is responsible for the strategic leadership, commercial performance, operational excellence, and long-term development of, a major national client account. The role holder ensures service delivery is consistently aligned with client expectations, contractual commitments, and Wilson James standards. They will lead senior managers, drive innovation, own the P&L, develop growth opportunities, maintain strong executive-level relationships, and position Wilson James as a trusted strategic partner.

About the Role:

As an Account Director, you will be responsible for:

• Provide insight and strategic guidance for long-term client security strategy.
• Lead account direction, ensuring delivery aligns with SLAs, KPIs, and contractual obligations.
• Ensure workforce planning, succession planning, and talent development frameworks.
• Oversee recruitment strategy and retention initiatives.
• Be Lead on contract negotiations, extensions, and variations.
• Drive innovation across systems, processes and service models.
• Lead audit and assurance processes.

• Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to work scheme

What we are looking for:

• Proven experience at a senior leadership level.
• Strategic contract leadership and senior stakeholder engagement.
• Understanding of risk, compliance, and H&S legislation.
• Demonstrate the ability to think and act quickly in emergencies or under pressure.
• Show reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
• Experience leading large operational teams.
• Excellent customer service skills.
• Interested? Apply now and secure your future with us! 
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.