Fire Command Centre Officer

Permanent
Location: Kings Cross, London
Hours: 42 hours per week, 4 on 4 off, 0700 to 1900
Pay: £14.28 per hour

Join Our Team as a Fire Command Centre Officer

Working across the Kings X Estate a large, vibrant hub with a cluster of offices, public spaces, entertainment and shops you will be responsible for the safety and security of the area. This is a fantastic opportunity to be part of a great team and working with the local community and tourists that visit the area. 

The Fire Command Centre Officer plays a vital role in maintaining the safety and operational continuity of the estate's buildings. Based within a dedicated monitoring hub, the FCC Officer is responsible for monitoring security systems, managing key control and equipment handovers, and coordinating with both on-site teams and Control Room personnel. The role demands strong attention to detail, a calm and methodical response to incidents, and accurate record keeping. The FCC Officer acts as an internal communications and safety liaison point for the buildings team.

About the Role:

As a Fire Command Centre Officer you will be responsible for:  

• Provide a professional, customer-focused presence and assist visitors with guidance and access.
• Work with colleagues and estate staff to ensure smooth site operations.
• Monitor and respond to CCTV, access control, alarms, and life safety systems in the Fire Control Centre.
• Log all arrivals, departures, incidents, and equipment movements accurately in digital systems.
• Report hazards, suspicious activity, and incidents to the Control Room.
• Support site activity by liaising with facilities staff, loading dock teams, and tenant representatives.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Demonstrate excellent customer service.
• Hold excellent written communication and interpersonal skills.
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• SIA Door Supervisor Licence
• CCTV Licence

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.