Duty Manager

Vacancy Reference:
5145
Contract Type:
Full Time
Temp or Perm:
Temporary
City:
Hounslow
Closing Date:
16 October 2026
Salary:
£19.00

Duty Manager

Temporary, Fixed Term Contract for 3 months (Secondment)
Location: Heathrow
Hours: 5 days a week, 08:00 - 18:00, 50 hours a week
Pay: £19.00 per hour

We are looking for an experienced and professional VIP Duty Manager to lead the day-to-day delivery of a prestigious Heathrow VIP operation. This is an exciting opportunity to manage a high-performing team within a luxury service environment, ensuring the highest standards of customer experience, operational excellence, safety, and compliance.

As the main point of contact for the Heathrow VIP operation, you will provide visible leadership, oversee daily resource planning, manage operational performance, and build strong relationships with key stakeholders. You will play a vital role in ensuring seamless service delivery for high-profile clients while maintaining exceptional operational standards.

About the Role:

Lead and manage daily VIP operations across the Heathrow VIP service.
Supervise and support Supervisors, Controllers, Chauffeurs, Baggage Assistants and Security teams.
Plan and manage staffing levels to ensure efficient service delivery.
Liaise with Heathrow Airport stakeholders to resolve operational challenges and support service improvements.
Monitor operational performance through SLAs, KPIs and management reports.
Coordinate training programmes and ensure team compliance with operational requirements.
Manage vehicle availability, maintenance records and operational data.
Promote a strong safety culture and ensure compliance with Health & Safety requirements.
Conduct service reviews and implement continuous improvement initiatives.
Manage employee performance, conduct and welfare matters in line with company procedures.

Why join us?

We are Proud to be employee owned. This means we focus on long-term success and recognise the contribution of our colleagues who make our success possible.

When you join Wilson James, you'll be part of a business that:

Invests in training, development and career progression
Supports wellbeing and work-life balance
Encourages diversity, inclusion and belonging
Values innovation and continuous improvement
Is built for long-term success, not short-term gain
Gives you the opportunity to make a meaningful contribution to our future

Alongside a competitive salary, you'll benefit from:

25 days annual leave
Employer Pension contributions
Access to financial wellbeing support and lifestyle benefits
Life assurance
Specialist mental health & wellbeing support
Online GP services for you and your family
Discounts at hundreds of retail, leisure and lifestyle brands
A Cycle to Work scheme
Employee Referral scheme

What we are looking for:

Experience within a luxury, VIP or high-end customer service environment.
Excellent communication skills with a strong command of the English language.
Professional, polished and well-presented approach.
Experience of resource planning and operational coordination.
Strong IT skills.
Ability to work a flexible shift pattern.

Desirable

Previous management experience.
Airside ID.

Interested? Apply now and let your career take off!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.