Control Room Supervisor 

Permanent Full-Time role
Location: London
Hours: 4 on 4 off shift pattern working days and nights.
Pay: £15.92 hourly rate

Join Our Team as a Control Room Supervisor!

The role provides operational leadership within the Security Control Room, ensuring the effective monitoring of systems, coordination of security activity, and management of incidents across the site. The Supervisor is responsible for directing and supporting frontline officers, overseeing incident response, and ensuring appropriate escalation and communication during out-of-hours operations. 

About the Role:

As a Control Room Supervisor, you will be responsible for:

• Actively lead and supervise a team of Security Officers, ensuring all duties are carried out in accordance with site procedures, policies, and operational standards.  
• Monitor staff performance, conduct, and presentation, providing guidance and direction where required. 
• Support the induction and ongoing development of staff, including the coordination of training records, SOP signoffs, and Health & Safety documentation. 
• Proactively monitor CCTV systems for the prevention and detection of crime and to support the safety of staff and visitors. 
• Ensure that CCTV monitoring, recordings, and personal data are handled in accordance with data protection legislation and confidentiality requirements. 
• Respond to alarms from fire, access control, panic, and other security systems, dispatching officers as required and escalating in line with procedures. 
• Manage fire system isolations and reactivations in accordance with authorised permits. 
• Maintain accurate and up-to-date Control Room documentation, including the Daily Occurrence Book (DOB), staff logs, operations logs, and building handover records.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• To hold a current DS SIA Licence
• A valid SIA CCTV Licence
• A current First Aid at Work certificate.
• A proven commitment to delivering high standards of customer service. 
• Strong verbal and written communication skills, with the ability to produce clear, accurate, and concise reports as required. 
• A demonstrable interest in museums, galleries, and the wider cultural sector.
• Ability to remain calm and act decisively in high-pressure situations.
• Flexibility to work various shifts, including nights, weekends, and public holidays.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.